Today, we are announcing the general availability of Office 2019 for Windows and Mac. Office 2019 is the next on-premises version of Word, Excel, PowerPoint, Outlook, Project, Visio, Access, and Publisher.
For some users in our corporate office we use Office 365 for Mac. We have a couple users using Office 365 and have downloaded Office 2016 on their Mac. Of these four users, only one is having the issue that is not allowing them to edit documents. For about three weeks they were fine but recently started getting a message that their account does not allow editing. This is effectively stopping them from working altogether.
What I have tried: 1. Clicked 'Use another account' and had the user sign in with their Office 365 credentials. Clicked the 'Activate' button on Word and had the user sign in with their credentials there. Logged into portal.office.com to confirm the user has a license for 'the most recent desktop software' 4. Confirmed the user is assigned a Mac 365 for Business license. What else can be done to get this user working?
Thank you, Joel. Hi joel, since you have tried some troubleshooting steps, if the issue persists now, could you perform the following steps in the affected computer and check the result? Clear credential caches and reactivate office 2016 for mac to see if there is any improvement.
![Powerpoint online mac Powerpoint online mac](/uploads/1/2/5/3/125373950/719528087.png)
1) open finder applications utilities keychain access and remove the following application passwords. Microsoft office identities cache 2 c. Microsoft office identities settings 2 d.
Search for all occurrences of adal in the keychain and remove all those entries if present. 2) open finder click go on the top menu bar go to folder input the following path: /library/containers/ right-click each of the folders below if present, and then click move to trash.
Ubf8t346g9.ms ubf8t346g9.office ubf8t346g9.officeosfwebhost 2. Try then and re-activating office 2016. If the issue persists, could you help us collect the following information? Does this issue occur to all office 2016 for mac applications or the specific applications? Did your office applications work properly before for that user? A screenshot about the detailed symptom of the error message. To upload screenshots, please click use rich formatting in this thread and select the insert/edit media icon.
Thanks, james. Hi Joel, From your description, please confirm whether the problematic user account can normally edit on other Macs and whether other account without the issue can normally edit the document on the problematic Mac. This would help us to clarify the situation. Moreover, In order to further investigate the issue, I'd like to collect the following logs: 1.Go to the following path to get the Office 365V2 Log: /Library/Containers/com.micosoft.Office365ServiceV2/Data/Library/Caches/Microsoft/uls/ com.micosoft.Office365ServiceV2/logs 2.Go to the following path to get Excel, Word, PowerPoint and Outlook for Mac application’s log: /Library/Containers/Com.microsoft. Outlook/logs You can go to the path above after replacing the Outlook with Word, etc. 3.Gathering a system report by referring to To protect your privacy, I have sent you a private message. Please access it via the steps below: 1.
Go to the Your details section on the right side of the community site. Click Private messages. Click the subject title of the response to read the message. Best regards, Mills. Hi Joel, We have received the logs you provided in workspace and we have involved related team for further investigation.
Once there are any updates from them, we'll let you know. Moreover, I'd like to collect the following information for further investigation: 1.The tenant domain information. Contoso.onmicrosoft.com); 2.Global Administrator's email address; 3.The contactable email address of your global admin; 4.All the affected users' accounts. To protect your privacy, I have sent you a private message asking for the information. You can go to this link to access to the Private Message: Best regards, Mills.
Before anyone can offer pertinent suggestions they would be wise to collect a bit more detailed information about the issue, such as:. From PowerPoint About PowerPoint in the main menu, what is indicated as the present Version & License type of your Office 2016 installation?. Does this occur in 1 specific presentation file, or does it occur in all files, including newly created files?.
Within a specific presentation, does it happen with all placeholders or just specific ones?. What other details can you provide?
One possibility is that you've inadvertently toggled Change Case, possibly by using the keyboard shortcut Shift+F3 ( fn+Shift+F3 on a laptop or Apple Wireless keyboard). Can you convert the case by either of these methods? Select the text, then;. Use that keystroke to toggle through the case options, or. Use the Change Case button in the Font group on the Home tab, or. By going to Format Font to clear the check for All Caps Please mark HELPFUL or ANSWERED as appropriate to keep list as clean as possible ☺ Regards, Bob J. A few possibilities in addition to Bob's suggestions (and frankly, I'd ignore the other replies, at least for now) (except for Suzanne's): Does the problem continue after you've powered down and restarted your Mac?
Does this happen only in PowerPoint and not in, say Word, Excel or other Mac programs? Does this happen only in one particular presentation or group of presentations? What happens if you start PowerPoint, choose the default blank presentation and add some text? Still all CAPS? What font is the text set in?
Your answers to these questions will help us zero in on or eliminate a couple of possibilities: - Stuck CAPS LOCK key - Slide master or Layout set to produce all capital letters - Using a font that includes only uppercase (CAPS) letters PowerPoint Help: PPTools: http://www.pptools.com.